Lish Cancellation Policy
Many of our chef partners are independent entrepreneurs who offer Lish exclusive menus that aren’t available anywhere else.
Our chefs begin purchasing supplies and preparing your meals in advance. In order to keep good working relationships with them and continue offering you the high quality and variety you’ve come to expect from Lish, we have a clear change and cancellation policy that fairly compensates them for their time and materials.
We understand that there are rare cases where last-minute emergencies lead to cancellations, and in those instances we ask that you reach out as soon as possible and we will work with you to reach an equitable agreement. As always, we are here to advocate for you, our clients!
Order Cancellation Policy
Our fees compensate our chef partners for the time and ingredients they invest to prepare your orders.
- No Cancellation Fee: Cancel by 12pm/noon at least 2 business days before the meal date.
- 50% Charge: Cancellations by 12pm/noon one business day before the meal are charged 50%.
- 100% Charge: Cancellations after 12pm/noon one business day before the meal are charged in full.
This table shows when cancellations need to be made to have no fee:
For a meal on | MON | TUE | WED | THU | FRI | SAT | SUN |
let us know by | ~ 12pm ~ | ||||||
on | prior | prior Fri | Mon | Tue | Wed | Thu | prior |
You may request cancellation from Your Account dashboard.
Order Change Policy
- Accommodated Changes: Request changes by 12pm/noon at least 2 business days before the meal date.
- Late Changes: Requested changes after 12pm/noon 2 days in advance cannot be guaranteed, but we’ll do our best to accommodate.
Please refer to the table above for when to request changes or cancel. If you need to request late changes, we’ll make every effort to help but cannot guarantee adjustments.
You may request changes from Your Account dashboard.
Contact Us: Please let us know if you have any questions, concerns or suggestions by emailing catering@lishfood.com